1) QUALIFICATION/NEEDS ASSESSMENT
In order to insure that Lincoln Security Services can deliver a high level of service, we will review your estimate and our Operations Team will gather questions to clarify your needs. If we don't feel that your request is within our scope of service, we will communicate this to you. If we are confident that your needs and expectations will be exceeded, we will begin working on an estimate of services.
Once all information has been gathered, our Sales Team will get to work on crafting a proposal. You can expect to receive this proposal no more than 48 hours after your request.
If you are ready to move forward, a service agreement will be sent via DocuSign for signature.
After the signed agreement has been received our scheduling department will begin building your schedule into our custom scheduling software.
Our Accounting Team will build an invoice for deposit and provide you with a W9 as well as payment instructions and terms.
If you have any last minute changes or needs, please communicate them as soon as possible (Preferably more than 1 week from start date). Our Operations Team will work diligently to make sure these changes are communicated and met.
Our lead guard or supervisor for your assignment will reach out once on site and identify themselves. We highly recommend that our customers reinforce expectations at this time.
8) INVOICE ADJUSTMENTS
Once the assignment is complete, our lead guard will communicate any changes to the original order. We will send an invoice reflecting these changes and any applicable balance or credit.
9) HOW DID WE DO?
You will receive a follow up survey with 3 simple questions in an effort to improve our services.